Track Your Order
Follow your luxury fragrance journey
Enter Your Details
Order Timeline
Order Placed
Your order has been received and confirmed
Processing
We're carefully preparing your luxury fragrance
Packed
Your order is elegantly packaged and ready
Shipped
Your package is on its way
Out for Delivery
Your order is with our delivery partner
Delivered
Enjoy your luxury fragrance experience
Essential Information
How to Find Your Order Number
Your order number can be found in:
- Order confirmation email sent to your inbox
- Your account dashboard under 'My Orders'
- Shipping notification email
- Format: #OOE followed by 5 digits
Shipping & Delivery
Standard Delivery: 5-7 business days
Express Delivery: 2-3 business days
Premium Overnight: Next business day
All orders are shipped with premium packaging and tracking. Signature may be required for high-value orders.
Return & Refund Policy
We offer a 30-day satisfaction guarantee on all unopened products.
- Products must be in original packaging
- Refunds processed within 5-7 business days
- Free return shipping on defective items
- Contact support to initiate a return
Frequently Asked Questions
When will I receive my tracking number?
You'll receive your tracking number via email within 24-48 hours of order placement. Check your spam folder if you don't see it in your inbox.
My tracking hasn't updated in days. What should I do?
Tracking information may take 24-48 hours to update. If there's no update after 3 days, please contact our support team with your order number.
Can I change my delivery address after ordering?
Address changes are possible if your order hasn't shipped yet. Contact our support team immediately with your order number and new address.
Do you ship internationally?
Yes, we ship to select international destinations. Delivery times vary by location (7-14 business days). Customs fees may apply.
What if my package is damaged or lost?
We take full responsibility for damaged or lost packages. Contact us immediately with photos (if damaged) and we'll send a replacement or issue a full refund.